Refunds & Cancellations
Plans changed? We'll handle the refund.
Most reservations are fully refundable until departure. Our team processes eligible refunds the same business day.
Refundable Fares
Flexible and Premium fares can be cancelled up to departure for a full refund to the original payment method.
Value Fares
Cancel 24+ hours before departure for a refund less a 25% fee, or receive full value as a travel voucher.
Same-Day Changes
Free same-day train changes within 24 hours of your original departure on most fare types.
Saver Fares
Non-refundable but exchangeable for a fee. Call us — we'll find the best option for your situation.