This Privacy Policy explains how Amtrak Tickets & Reservation Assistance ("we", "us", "our") collects, uses, and discloses information when you call our helpline, visit our website, or otherwise interact with our services.
Information We Collect
- Contact details you provide (name, phone, email, address).
- Travel details required to make a reservation (route, date, passenger info).
- Payment information processed via PCI-compliant third parties.
- Call recordings for training, quality assurance, and fraud prevention.
- Website analytics including IP address, browser type, and pages visited.
How We Use Information
- To process bookings, changes, cancellations and refunds.
- To respond to your inquiries and provide customer support.
- To improve our services and develop new offerings.
- To comply with legal obligations and prevent fraud.
Information Sharing
We share information only with rail carriers and payment processors required to complete your reservation, and with service providers acting on our behalf under strict confidentiality. We never sell personal information.
Data Security
We use industry-standard encryption (TLS in transit, AES-256 at rest), restricted access controls, and regular security audits to protect your data.
Your Rights
You may request access, correction, or deletion of your personal information by emailing support@reservation-assistance.com.
Cookies
Our website uses essential cookies and limited analytics cookies. You can disable non-essential cookies in your browser settings.
Contact
Questions about this Privacy Policy? Email support@reservation-assistance.com or call +1 888 239 9448.